TPT DELIVERIES AND RETURNS

 

 

DELIVERIES

 

UK DELIVERY

 

For all orders under £50, standard delivery is £2.95 and takes 2-4 working days

 

However for orders of £50 and over, delivery is complete free and takes 2-4 working days

 

We work with Royal Mail and MyHermes to get your parcels to you as quickly as possible and just so you know, we may require a signature for your delivery

 

 

 

INTERNATIONAL DELIVERY

 

We now ship to 37 countries outside the UK

 

 

EUROPE

 

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Netherlands

Norway

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

Switzerland

Turkey

 

 

 

THE REST OF THE WORLD

 

Australia

Canada

New Zealand

Singapore

Tunisia

United States

 

 

For Europe to the countries listed, standard shipping is £10

 

For the rest of the world, the standard shipping charge is £20

 

Please make sure you or someone else is in to sign for your TPT parcel

 

We work with Royal Mail, DPD and Parcel Force to get your TPT parcel to you as quickly as we can

 

 

 

 

 

TPT RETURNS

 

 

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase and you must include a returns note in with your parcel so we can identify it. If you no longer have your returns note, please send us an email for a replacement to info@totalpowerteam.com.

 

Shipping

To return your product, you should send it to: RETURNS, Total Power Team, 17 Harold Gardens, Alton, Hampshire, GU34 2UN.

 

Refunds

Once your return is received and processed we will send you an email to notify you that we have received your returned item. We will also notify you if your refund has been approved. If the return approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 working days. Just so you know, it can take up to 28 days for the refund to appear in your bank account.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again and then contact your credit card company or banking provider. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@totalpowerteam.com. Just as a reminder, it can take up to 28 days for the refund to appear in your bank account.

 

Exchanges

We only replace items if they are defective or damaged.  If you need an exchange for the same item, please send us an email at info@totalpowerteam.com and send your item to: RETURNS, Total Power Team, 17 Harold Gardens, Alton, Hampshire, GU34 2UN.

 

You will be responsible for paying for your own shipping costs for returning your item and these costs are non-refundable.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. The returned item is your responsibility until it reaches our warehouse so we do suggest that you get tracking when you ship the item and insurance against loss or damage.